Respecting and protecting personal information
Malaika Garden Family Day Care Pty Ltd collects and handles information required to respond to enquiries, enrol children, support educators, operate the service and meet applicable legal, regulatory and safety obligations.
Policy owner
Malaika Garden Family Day Care Pty Ltd
Shop 1A, 158 Church Road
Zillmere QLD 4034
Effective date: 27 July 2026
Scope of This Policy
This policy applies to information collected through our website, enquiries, enrolments, educator processes, service communications and ordinary service operations.
We aim to collect only information that is reasonably necessary for our service functions and activities. Additional legal or regulatory recordkeeping requirements may apply to information about children, families, educators, staff and service operations.
Where the Privacy Act 1988 and Australian Privacy Principles apply, we will handle personal information consistently with those requirements. Other education, care, employment, recordkeeping and child-safety obligations may also apply.
Information We May Collect
The information collected depends on whether you are making an enquiry, enrolling a child, operating as an educator or otherwise engaging with the service.
Families and children
- Names, dates of birth and contact details
- Addresses and family relationships
- Emergency contacts and authorised nominees
- Health, allergy, medication and dietary information
- Developmental, communication and support information
- Attendance, enrolment and payment records
- Relevant court orders or parenting arrangements
- Photographs or observations where authorised and required
Educators, applicants and visitors
- Identity and contact information
- Qualifications, employment and experience information
- Screening, suitability and compliance records
- Property, household and operating information
- Financial, invoicing and payment information
- Website enquiry information
- Communications, complaints and feedback
- Technical information generated through website use
How We Use Information
Information is used for service-related purposes and may also be used where authorised or required by law.
Service purposes
- Responding to family and educator enquiries
- Assessing potential care arrangements
- Completing enrolment and educator processes
- Supporting children’s health, safety and wellbeing
- Communicating with families and educators
- Administering attendance, fees and accounts
- Managing complaints, incidents and service quality
Compliance purposes
- Meeting education and care requirements
- Responding to regulatory authorities
- Managing child-safety and emergency matters
- Maintaining required service records
- Managing insurance, legal and professional obligations
- Preventing fraud, misuse or unauthorised access
Sensitive and Health Information
Information about health, disability, cultural identity or other sensitive matters is handled carefully and only for relevant service, safety, support or legal purposes.
We may need health and support information to determine whether an arrangement is appropriate, prepare for a child’s care, administer medication, respond to emergencies or meet regulatory obligations.
Families and educators should not send unnecessary identity, medical, court or other sensitive documents through the general website enquiry form. The service will explain the appropriate process where supporting documents are required.
Disclosure and Service Providers
Information may be shared only where reasonably required for service delivery, safety, administration or legal obligations.
Relevant information may be shared with the proposed or current educator, authorised service staff, government agencies, regulatory authorities, emergency services, health professionals, insurers, legal advisers, auditors and technology or administrative service providers.
Third-party systems may be used for website hosting, email, customer-management, accounting, document storage and other operational functions. Their data-processing locations and arrangements depend on the provider used.
We do not sell personal information to advertisers.
Storage, Security and Retention
We take reasonable administrative, technical and physical measures to protect information from misuse, interference, loss and unauthorised access.
Information may be held electronically or in physical records. Access is limited according to operational responsibilities and applicable requirements.
Records are retained for the periods required by applicable laws, regulations, funding arrangements, insurance obligations and legitimate service needs. Information that is no longer required may be securely destroyed or de-identified where lawful.
No electronic system is completely risk-free. Where a data incident occurs, we will assess and respond to it in accordance with applicable obligations.
Access, Correction and Complaints
You may contact us to ask about personal information we hold about you, request correction or raise a privacy concern.
We may need to verify your identity before responding. Access may be limited where required or permitted by law, including where the information concerns another person or a child-safety matter.
Privacy concerns should first be raised directly with Malaika Garden. We will review the concern and respond according to the nature and complexity of the matter.
Where the Australian Privacy Principles apply and the matter is not resolved, you may also seek information from the Office of the Australian Information Commissioner.
Website Cookies and Analytics
Our website may use essential cookies and, where enabled, analytics or similar tools to support website operation and understand general usage.
Technical information may include browser type, device type, approximate location, pages visited, referral source and the time and date of access.
Browser settings may allow you to restrict cookies. Some website features may not work correctly where essential cookies are disabled.
Contact Us About Privacy
Include your name, contact details, the information or issue involved and the outcome you are seeking. Avoid including unnecessary sensitive information in your first email.
Phone:
(07) 3633 0813
Email:
foundationsfdcs@gmail.com
Address:
Shop 1A, 158 Church Road
Zillmere QLD 4034
Respecting and protecting personal information
Malaika Garden Family Day Care Pty Ltd collects and handles information required to respond to enquiries, enrol children, support educators, operate the service and meet applicable legal, regulatory and safety obligations.
Policy owner
Malaika Garden Family Day Care Pty Ltd
Shop 1A, 158 Church Road
Zillmere QLD 4034
Effective date: 27 July 2026
Scope of This Policy
This policy applies to information collected through our website, enquiries, enrolments, educator processes, service communications and ordinary service operations.
We aim to collect only information that is reasonably necessary for our service functions and activities. Additional legal or regulatory recordkeeping requirements may apply to information about children, families, educators, staff and service operations.
Where the Privacy Act 1988 and Australian Privacy Principles apply, we will handle personal information consistently with those requirements. Other education, care, employment, recordkeeping and child-safety obligations may also apply.
Information We May Collect
The information collected depends on whether you are making an enquiry, enrolling a child, operating as an educator or otherwise engaging with the service.
Families and children
- Names, dates of birth and contact details
- Addresses and family relationships
- Emergency contacts and authorised nominees
- Health, allergy, medication and dietary information
- Developmental, communication and support information
- Attendance, enrolment and payment records
- Relevant court orders or parenting arrangements
- Photographs or observations where authorised and required
Educators, applicants and visitors
- Identity and contact information
- Qualifications, employment and experience information
- Screening, suitability and compliance records
- Property, household and operating information
- Financial, invoicing and payment information
- Website enquiry information
- Communications, complaints and feedback
- Technical information generated through website use
How We Use Information
Information is used for service-related purposes and may also be used where authorised or required by law.
Service purposes
- Responding to family and educator enquiries
- Assessing potential care arrangements
- Completing enrolment and educator processes
- Supporting children’s health, safety and wellbeing
- Communicating with families and educators
- Administering attendance, fees and accounts
- Managing complaints, incidents and service quality
Compliance purposes
- Meeting education and care requirements
- Responding to regulatory authorities
- Managing child-safety and emergency matters
- Maintaining required service records
- Managing insurance, legal and professional obligations
- Preventing fraud, misuse or unauthorised access
Sensitive and Health Information
Information about health, disability, cultural identity or other sensitive matters is handled carefully and only for relevant service, safety, support or legal purposes.
We may need health and support information to determine whether an arrangement is appropriate, prepare for a child’s care, administer medication, respond to emergencies or meet regulatory obligations.
Families and educators should not send unnecessary identity, medical, court or other sensitive documents through the general website enquiry form. The service will explain the appropriate process where supporting documents are required.
Disclosure and Service Providers
Information may be shared only where reasonably required for service delivery, safety, administration or legal obligations.
Relevant information may be shared with the proposed or current educator, authorised service staff, government agencies, regulatory authorities, emergency services, health professionals, insurers, legal advisers, auditors and technology or administrative service providers.
Third-party systems may be used for website hosting, email, customer-management, accounting, document storage and other operational functions. Their data-processing locations and arrangements depend on the provider used.
We do not sell personal information to advertisers.
Storage, Security and Retention
We take reasonable administrative, technical and physical measures to protect information from misuse, interference, loss and unauthorised access.
Information may be held electronically or in physical records. Access is limited according to operational responsibilities and applicable requirements.
Records are retained for the periods required by applicable laws, regulations, funding arrangements, insurance obligations and legitimate service needs. Information that is no longer required may be securely destroyed or de-identified where lawful.
No electronic system is completely risk-free. Where a data incident occurs, we will assess and respond to it in accordance with applicable obligations.
Access, Correction and Complaints
You may contact us to ask about personal information we hold about you, request correction or raise a privacy concern.
We may need to verify your identity before responding. Access may be limited where required or permitted by law, including where the information concerns another person or a child-safety matter.
Privacy concerns should first be raised directly with Malaika Garden. We will review the concern and respond according to the nature and complexity of the matter.
Where the Australian Privacy Principles apply and the matter is not resolved, you may also seek information from the Office of the Australian Information Commissioner.
Website Cookies and Analytics
Our website may use essential cookies and, where enabled, analytics or similar tools to support website operation and understand general usage.
Technical information may include browser type, device type, approximate location, pages visited, referral source and the time and date of access.
Browser settings may allow you to restrict cookies. Some website features may not work correctly where essential cookies are disabled.
Contact Us About Privacy
Include your name, contact details, the information or issue involved and the outcome you are seeking. Avoid including unnecessary sensitive information in your first email.
Phone:
(07) 3633 0813
Email:
foundationsfdcs@gmail.com
Address:
Shop 1A, 158 Church Road
Zillmere QLD 4034