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Open Monday–Friday, 9:00 am–5:00 pm
Contact Us

We are here to help you take the next step

Whether you are looking for care, considering becoming a Family Day Care educator or contacting us about a general service matter, our team will listen, review your enquiry and guide you towards the most appropriate next step.

An educator engaging warmly with children in a Family Day Care environment
Call our team (07) 3633 0813
Office hours Monday to Friday, 9:00 am–5:00 pm

Choose Your Enquiry

Select the pathway that best describes why you are contacting us. This helps our team understand your enquiry and respond with the right information.

1

Families looking for care

Tell us about your child, preferred location, required days and hours, and when you would like care to begin.

Enquire About Care
2

Prospective educators

Share your location, experience, qualifications and interest in operating Family Day Care from your home.

Educator Enquiry
3

General or community enquiries

Contact us about partnerships, service information, professional matters, feedback or another general enquiry.

General Enquiry

Contact Details

Contact our service office during business hours or send a message through the enquiry form. Individual educator care hours may differ from the service office hours shown below.

Service office

Visit by arrangement

Shop 1A, 158 Church Road
Zillmere QLD 4034

Office hours

Monday to Friday

9:00 am–5:00 pm
Saturday and Sunday closed

Planning to visit the office? Contact the team first so that an appropriate staff member is available to assist you.

Send Us a Message

Complete the form with enough information for our team to understand your enquiry. Please check your telephone number and email address carefully before submitting.

Before including sensitive information

Do not upload identity documents, medical reports, court documents or other sensitive records through this general contact form. Our team will explain the appropriate process where documents are needed.

Enquiry form

Fields marked with an asterisk are required.

Secure enquiry form

Use the live structured form directly below. Required fields are validated before submission.

Submission creates one tracked CRM enquiry for staff review ↓

Information to Include

Providing the essential details allows our team to respond more effectively. An initial enquiry does not require formal documents or detailed confidential records.

Families looking for care

Tell us about your care needs

  • Your child’s age
  • Your suburb or preferred care location
  • The days and hours of care required
  • Your preferred commencement date
  • Whether you need regular, school-age or occasional care
  • Any important routine, health or support considerations
  • Your preferred method and time for us to contact you
Prospective educators

Tell us about you and your home

  • Your residential suburb
  • Your experience working with or caring for children
  • Your current qualifications or study arrangements
  • Why you are interested in Family Day Care
  • Whether you own or rent your home
  • Who else lives at the property
  • When you may be available to begin the process
The service will request further information only where it is relevant to your enquiry and will explain the appropriate method for providing documents.

Our Service Area

Malaika Garden coordinates Family Day Care across Brisbane and surrounding communities, depending on where approved educators are located and where vacancies are available.

Service office Shop 1A, 158 Church Road
Zillmere QLD 4034

Care is provided from educators’ approved homes

The service office coordinates educators, families, enquiries and service support. Children attend care at an approved educator’s home rather than at the service office.

Availability is assessed according to the family’s location, required travel distance, care schedule and the educators currently operating within an appropriate area.

Families Include your suburb and preferred care location in your enquiry.
Educators Include your residential suburb when registering your interest.

Not sure whether your location is currently supported? Contact the team with your suburb and the type of care or educator opportunity you are seeking.

Ask About Your Area →

What Happens After You Contact Us

Our response will depend on the nature of your enquiry, but the process begins with understanding what you need and identifying the most appropriate person or next step.

1

Your enquiry is received

The information you submit is recorded so that the service team can review the reason for your contact.

2

We review the details

We consider the information provided and identify whether further details are needed before advice can be given.

3

We contact you

A team member may respond by telephone or email to clarify your enquiry and discuss your circumstances.

4

The next step is explained

You will receive relevant guidance, which may involve a further conversation, care matching or the educator assessment process.

Response times may vary according to office hours, enquiry volume and the complexity of the matter. Urgent safety matters should not be submitted only through the general form.

Urgent, Safety and Complaint Matters

The general enquiry form is not continuously monitored and should not be relied upon as the only method of reporting an emergency or immediate child-safety concern.

Immediate emergency

Call emergency services

Where a person is in immediate danger or urgent police, fire or ambulance assistance is required, call 000.

Do not wait for a response from the website form or general service email.

Child-safety concern

Contact the service promptly

For an immediate concern involving a child currently in care, contact the educator and the Malaika Garden service office promptly.

Call the service on (07) 3633 0813. Call 000 where there is immediate danger.

Feedback or complaint

Provide clear information

Families and educators can contact the service about a concern, complaint or experience requiring review.

Include the people involved, relevant date, what occurred, any immediate action already taken and how you would like the matter addressed. Avoid publishing confidential details through public channels or social media.

A conversation is simply the first step

Contacting Malaika Garden does not commit your family to a care placement or commit you to becoming an educator. It gives you an opportunity to ask questions, understand the process and consider whether the available pathway is suitable.

Contact our team

Use the enquiry form or speak with the service office during business hours.

Care placements, educator approval and service arrangements remain subject to the relevant assessment, suitability, availability and completion requirements.